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Warehouse holidays will delay orders from Sept. 30 to Oct. 3.

Payment Policy

1. Accepted Payment Methods
  • Credit and Debit Cards:We accept major credit cards such as Visa, MasterCard, American Express, UnionPay, and debit cards. Please enter your card number, expiration date, CVV code, and other necessary information at checkout.
  • PayPal:When selecting PayPal as your payment method, you will be redirected to the PayPal website to complete your transaction. PayPal offers a faster and secure payment experience.
  • Apple Pay:You can use Apple Pay on supported devices. Ensure your Apple Pay is linked to a valid payment card.
  • Google Pay:Google Pay is available on supported devices. Ensure your Google Pay is linked to a valid payment card.

    2. Payment Security
    • Encryption Technology:We use SSL encryption technology to ensure the security of your payment information during transmission.
    • Privacy Protection:We strictly protect your payment information and do not disclose it to third parties.
    • Fraud Prevention:Multiple fraud prevention measures are in place to ensure the legality and security of every transaction.

      3. Payment Process
      • Select Payment Method:Choose your preferred payment method on the checkout page.
      • Enter Payment Information:Follow prompts to enter required payment details accurately.
      • Complete Payment:Click the "Submit Order" button to process your payment request automatically. Upon successful payment, you will receive an order confirmation email.
      4. Handling Payment Failures
      • Common Reasons for Payment Failure
        • Insufficient credit card balance.
        • Incorrect payment card information.
        • Bank system maintenance or network issues.
      • Solutions
        • Verify the accuracy of your payment card information.
        • Use another card or payment method.
        • Contact your bank to resolve payment issues.
      5. Refund Policy

      Please refer to our Refund Policy for more information.

      6. Contact Information
      To inquire about cooperating, please email: hi@gardeproshop.com
      To contact customer service, please email: support@gardeproshop.com
      Hong Kong Office Phone Number: +852-69946170
      Shenzhen Office Phone Number: +86-19928703068
      Hong Kong business address is: Rm 619b, 6/f, Fortune Comm. Bldg., 362 Sha Tsui Rd, Tsuen Wan, Nt, Hongkong
      Shenzhen business address is: Summer Valley, Meisheng Chuanggu Science and Technology Innovation Park, No. 10 Longchang Road, Baoan District, Shenzhen City, Guangdong Province, China