Overview:
The GardePro brand's return policy is designed to provide you with a comprehensive understanding of the return process and ensure your rights are protected. If you are dissatisfied with our products, we will make every effort to address any concerns you may have.
30-Day Return Policy:
We have a 30-day return policy, which means you have 30 days from the date you receive your GardePro item to request a return. To be eligible for a return, your item must be in the same condition as you received it, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.
How to Initiate a Return:
To initiate a return, please contact us at support@gardepro.com. Please note that after you contact our customer service team, we will provide you with the return address.
Shipping Costs for Returns and Exchanges:
1.If GardePro staff determine that there is no fault with the product and the return or exchange is due to the customer's personal reasons, the customer will be responsible for the shipping costs.
2.If GardePro staff determine that the product is faulty or there has been an error on our part, we will negotiate a return or exchange, and GardePro will cover the shipping costs. The payment method for these costs will follow the same process as outlined in the “postage refund” section.
Unsolicited Returns Not Accepted:
Items returned to us without prior request will not be accepted.
Items Not Eligible for Return:
Unfortunately, we cannot accept returns of GardePro promotional items or gift cards.
Damage and Issues:
Please inspect your GardePro order upon receipt. If the item is defective, damaged, or you receive the wrong item, please contact us immediately so that we can assess and resolve the issue.
Return Addresses:
For returns in the United States, please send to:
Recipient: Rosemary Dai (GardePro)
3030 Taranto Heights Ave Henderson NV 89044
7027887097
For returns in Europe, please send to:
Germany Warehouse Return Address
Attn: ReaShine GmbH Geb.126--GardePro
Address: Hugo-Junkers-Str 7
Postal code: 60386
City: Frankfurt
Country: Germany
Exchanges:
The fastest way to get the product you want is to return the item you have. Once the return is accepted, you can then purchase the new GardePro product separately.
EU 14-Day Cooling-Off Period:
Despite the above provisions, if GardePro products are shipped to the EU, you have the right to cancel or return your order within 14 days without giving any reason. Similar to the above, your items must be in the same condition as when you received them, unused, with tags, and in their original packaging. You will also need to provide a receipt or proof of purchase.
Refunds:
Once we receive and inspect your GardePro return, we will notify you whether your refund has been approved. If approved, your refund will be processed within 10 business days. Please note that if the refund you require includes not only the full amount of your original order but also the postage paid by GardePro on your behalf, any postage costs exceeding the original order amount will require you to provide your PayPal account. Excess postage paid by you on behalf of GardePro will be refunded to the PayPal account provided by you within 10 working days.Your bank or credit card company may take some time to process and post the refund.
Processing Time for Refunds:
The specific timeframe for refunds to be credited to your account is within 10 business days.
Regarding Shipping Costs in Refunds:
Whether the original purchase included free shipping or incurred shipping costs, GardePro will not deduct any shipping charges that were part of the original purchase when processing a refund.
If more than 15 business days have passed after we approve your GardePro return, please contact us at support@gardepro.com.
Postage Refund:
When applying for a postage refund through GardePro, there are two scenarios to consider:
- If you only request GardePro to refund your postage, once your refund request is approved, your refund will be automatically processed to your original payment method within 10 business days.
- If you request GardePro to refund both the original order cost and postage, and the refund amount exceeds your original order amount, you will need to provide your PayPal account. Excess postage paid by you on behalf of GardePro will be refunded to the PayPal account provided by you within 10 working days.
Please note that your bank or credit card company may take some time to process and post the refund. If more than 15 business days have passed after we approve your GardePro postage refund, please contact us at support@gardepro.com.
Contact Information:
You can contact us at any time at support@gardepro.com for any queries related to returns.
To inquire about cooperating, please email : hi@gardepro.com
To contact customer service, please send an email : support@gardepro.com
Hong Kong Office Phone Number:+852-69946170
Shenzhen Office Phone Number:+86-19928703068
Hong Kong business address is:Rm 619b, 6/f, Fortune Comm. Bldg., 362 Sha Tsui Rd, Tsuen Wan, Nt , Hongkong
Shenzhen business address is: Summer Valley, Meisheng Chuanggu Science and Technology Innovation Park, No. 10 Longchang Road, Baoan District, Shenzhen City, Guangdong Province, China